bs0020 Privacy Policy — How We Handle Your Data

01 Who We Are

bs0020 is an online gaming platform operating at bs0020.net, serving players in Bangladesh. When this Privacy Policy refers to "bs0020", "we", "us", or "our", it means the operator of the bs0020 platform. When it refers to "you" or "your", it means any person who accesses or uses the bs0020 website, mobile app, or any related service.

bs0020 is the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your data is processed. If you have any questions about this Privacy Policy or about how bs0020 handles your data, contact us at [email protected].

02 Data We Collect

bs0020 collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers during transaction processing.

bs0020 does not collect or store your bKash, Nagad, or Rocket PIN, password, or full account number. Payment credentials remain entirely within those providers' systems. We only receive a transaction reference number to confirm that a deposit or withdrawal has been processed.

03 How We Use Your Data

bs0020 uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: Creating, maintaining, and securing your bs0020 account.
• Payment processing: Verifying and completing deposits and withdrawals in BDT via bKash, Nagad, and Rocket.
• Identity verification: Confirming that you meet the eligibility requirements set out in our Terms and Conditions, including age verification.
• Fraud prevention: Detecting and investigating suspicious activity, duplicate accounts, and potential money laundering.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and applying any limits or restrictions you have set on your account.
• Customer support: Responding to your enquiries, complaints, and requests.
• Platform improvement: Analysing usage data to improve the performance, design, and features of the bs0020 platform.
• Legal compliance: Meeting our obligations under applicable laws and regulations.
• Communications: Sending you account-related notifications, security alerts, and — where you have opted in — promotional messages about bs0020 offers.

04 Legal Basis for Processing

Every time bs0020 processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing is necessary to provide the bs0020 service you have signed up for — including running your account, processing payments, and delivering game results.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing is necessary for bs0020's legitimate business interests, such as fraud prevention, platform security, and improving our service — provided those interests do not override your rights.
• Consent: For optional processing such as marketing communications, we rely on your explicit consent, which you can withdraw at any time.

05 Data Sharing

bs0020 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers (bKash, Nagad, Rocket): We share your mobile number and transaction amount with your chosen payment provider to process deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where required, we may share identity documents with a third-party KYC verification provider to confirm your eligibility to use bs0020.
• IT and platform service providers: We use trusted third-party providers for hosting, analytics, and customer support tools. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
• Law enforcement and regulators: We may disclose your data to government authorities, law enforcement agencies, or regulators where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect safety, or comply with a legal obligation.

06 Cookies and Tracking

bs0020 uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Help us understand which pages and features are most used, how long sessions last, and where players encounter problems. This data is aggregated and anonymised where possible.
• Preference cookies: Remember your settings, such as your preferred language or notification preferences, so you don't have to re-enter them each visit.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the bs0020 platform. bs0020 does not use third-party advertising cookies or cross-site tracking technologies.

07 Data Retention

bs0020 retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. The general retention periods we apply are:

• Account and identity data: Retained for the lifetime of your account plus five years after closure, to meet anti-money laundering and regulatory record-keeping requirements.
• Transaction records: Retained for seven years from the date of each transaction, in line with standard financial record-keeping obligations.
• Gaming activity logs: Retained for three years from the date of each session, used for responsible gaming monitoring and dispute resolution.
• Customer support records: Retained for two years from the date of the last interaction.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

When data is no longer required, bs0020 deletes or anonymises it securely. You may request early deletion of your data by contacting [email protected], subject to any legal retention obligations that prevent us from doing so.

08 Your Privacy Rights

As a bs0020 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your account details and a description of your request. We will respond within 30 days.

09 Children's Privacy

The bs0020 platform is strictly for adults aged 18 and over. bs0020 does not knowingly collect personal data from anyone under the age of 18. If we discover that a person under 18 has registered an account, we will close the account immediately, delete the associated personal data, and return any deposited funds to the payment method used.

If you believe a minor has registered a bs0020 account, please contact [email protected] immediately so we can investigate and take appropriate action.

10 Security Measures

bs0020 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure:

• TLS encryption for all data transmitted between your device and bs0020 servers.
• Encrypted storage for sensitive account data at rest.
• Access controls ensuring that only authorised bs0020 staff can access personal data, and only to the extent required for their role.
• Regular security assessments and penetration testing of the bs0020 platform.
• Two-factor authentication available for all bs0020 accounts.
• Automatic session timeouts to reduce the risk of unauthorised access on shared devices.

While bs0020 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

11 Changes to This Policy

bs0020 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify registered players via the mobile number or email address on their account, and we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the bs0020 platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact [email protected] to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bs0020 handles your personal data, please get in touch:

• Email: [email protected]
• Response time: We aim to respond to all privacy-related enquiries within 30 days.

For responsible gaming support and self-exclusion tools, visit our dedicated page at bs0020.net/responsible-gaming. For the full terms governing your use of the platform, see our Terms and Conditions.